Here’s a few answers to some common FAQS. Please do get in touch with us if you have any other enquries as we keep adding to this FAQ page.
Do you ship plants outside Western Australia?
Sorry, but we do not ship plants outside of Western Australia or ship plants overseas
Which payment methods are accepted online?
We accept Direct Bank Deposit, and Paypal. If you choose Direct Deposit, allow a couple of days for payment to clear before items are delivered or picked up from Nursery. If you choose Paypal, either sign in using your Paypal login details or alternatively, you can use your Visa or Mastercard through Paypal, without creating a Paypal account.
Which payment methods are accepted at the nursery?
We accept cash and have an eftpos facility that accepts Visa and Mastercard.
Do You Deliver?
The most economical way to purchase plants is to pick up from our Nursery. If we can squeeze in a delivery, PLEASE CONTACT US FOR DELIVERY FEES. Just let us know what you are wanting and we can let you know an ETA and delivery fees. We do get up to Perth at least once a month generally, and sometimes down south to Margaret River. Once your order has been placed, we will then email you to let you know when your plants will be delivered. Please allow up to 14 days for stock to be delivered, although we aim to deliver a lot quicker than this. It depends on what areas we are delivering to during the week as we collate orders for different areas. If you have paid for delivery and wish to pick up your stock instead, just get in touch and we'll refund your delivery fee.
How secure is shopping online? Is my data protected?
Your personal details will remain in-house here at Lakeside Nursery. We do not share your information. Your data is protected by Paypal. Here is a link to info on their Security Policies.
What exactly happens after ordering?
Upon ordering, You will receive an order receipt via the email address you have supplied at the checkout. We will then email you with further details on when you can expect delivery. You are welcome to get in touch with us via phone or email to discuss your order. If items are out of stock or not up to quality to be delivered, we will notify you and offer you an alternative, try to source more of the same or give you a refund
Do I receive an invoice for my order?
If you require a Tax Invoice, please let us know via email after your order receipt is received and we'll email if to you.