Terms & Conditions
Lakeside Nursery & LakesidePlants.com
It is our aim to be as accurate and up to date as possible with information on this website, however the customer assumes all responsibility and risk when using this website. Lakeside Nursery accepts no responsibility for any errors or loss of any nature resulting from the use of advice or information or images from this website. Any links to external websites are suggestions and for your convenience only and are not endorsed by Lakeside Nursery.
Use of Information & Images
Please feel free to use and share any information or images for personal or educational use. No material or site content may be used to sell any products or plants not purchased from us. Images used on this website have been provided for illustrative purposes and are to be used as a guide only. Although many images do actually represent some of our stock-lines, many are of mature specimens and are from a mature garden.
Refunds & Guarantee
If upon receipt of plants purchased from us, you are unhappy with the quality of the stock, you will need to immediately phone or email us with specific details. At our discretion, we will refund or replace the stock and this will be decided on a case by case basis. We reserve the right to offer no guarantee if the plant has not been cared for.
Plants presented on this website are described as accurately as possible with updates made on a regular basis. We grow quality plants to a certain size. Once you have paid for the stock, title of the goods passes to you the customer, and the plant becomes your responsibility. Plants are a living product and will respond differently to various growing conditions, including but not limited to proper soil type, fertilisation, irrigation, temperature, maintenance and care. We proudly grow our plants in premium quality potting mix using premium quality fertilisers. We cannot guarantee the same results if the same amount of care is not given.
Proper care and packaging will be used to ensure that you receive your plants in excellent condition. In most cases, delivery of your plants will be undertaken by Lakeside Nursery. The customer assumes all risk and responsibility for freight handled by a third party. If we organise freight via a third party courier, we do this on your behalf. An exact time of delivery cannot be guaranteed. If the customer is not present at the place of delivery, the courier will leave the goods unattended at the specified delivery place. Delivery charges cover despatch from Lakeside Nursery, Stratham, to the customer’s ground floor, front entrance, delivery location, most convenient to the delivery person. Lakeside Nursery will not be held liable for any damage to customer property, by a third party delivery agent or an employee or agent of Lakeside Nursery.
Prices are subject to change without prior notice. These include any specials or promotions. We have the right to withdraw any sale at any time.
Any information you give us remains in house at Lakeside Nursery. We do our best to keep it private and safe. You can opt in to receive our email newsletters, which we will send to you on a regular basis. You always have the option to unsubscribe at any time.
Use of this website is subject to these terms & conditions which may be updated without notice at any time. Please review these terms and conditions whenever you use the site. If you do not agree with these terms & conditions, please do not use this website.